Solutions Analyst – US – NY

Our client is a global leader in the TV ad measurement space, and they’re looking for a talented Solutions Analyst to join their team. The role has some client-facing elements with a focus on product support, ensuring clients are onboarded successfully and using the platform to suit their evolving needs. As Solutions Analyst, you’ll work alongside industry leaders to learn a broad range of technologies and grow alongside the role. This role is ideal for a junior candidate with a passion for leveraging the latest data and technology into new markets and driving business growth.

RESPONSIBILITIES

  • Serve as client liaison for clients of all sizes, proactively identifying issues and presenting technical solutions
  • Work with clients to scope requirements and escalate issues as needed
  • Regularly conduct detailed data quality checks while uploading client data files
  • Identify and resolve bugs/issues through frequent problem scoping
  • Collaborate cross-functionally to ensure client business requirements are met and internal processes are fully optimized
  • Train clients and provide advice on platform usage and relevant features
  • Demonstrate your platform expertise

REQUIREMENTS

  • Bachelor’s Degree or relevant work experience
  • 2+ years in TV Advertising with strong client engagement experience, ideally in a support or consultancy environment
  • Excel expert who enjoys working and interacting with people
  • Strong communicator who can translate complex technical concepts for all knowledge levels
  • Superior analytical and troubleshooting skills
  • A history of working in a fast-paced and demanding environment
  • Ability to build trustworthy partnerships with clients and deliver versatile solutions